Vuechat: The Ultimate Solution for Customer Service.

The product does not require the customer to download or install any software. It is integrated with the web pages via a “call?or “collaboration?button that starts an instant interactive session.

The basic configuration of VueChatCSincludes:

:: Web Based Chat Applet ::

Text-Based Chat

Video ?Real-Time Streaming Video (Static photograph is optional)

Push HTML Pages (User can simply open their Internet browser and they can talk to the representatives).

Email HTML link to instant Chat

Separate communication channel for inter-company communication

:: Server Package ::

Downloadable Server

Server Hosting

Virtual Servers have unlimited Channels on one server.

User Administration

The Queue

Local Queue ?Each rep can have their own queue of customers for call waiting.

Global Queue ?Every rep shares the same customer queue on the main server for call waiting.

Remote Server Control

Automatic Software Updates

Proxy Server Support

:: Representative Package ::

Greet and Automated Messages

Inter-representative IM (Instant Messaging System).

Inter-representative Video Chat

Status Control (Reps can choose whether they are available, away, occupied, or invisible).

Session Control (Reps can chat with up to 6 customers simultaneously).

Automatic Call

Chat Transfer: Transfer of customers between representatives without e-visitors being aware of the process (unless video is in use).