Defect Tracker: Change Management / Help Desk / Configuration Management

With Defect Tracker, you can globalize your quality assurance efforts by providing your team with 100% web-based bug tracking tools that can be accessed anywhere in the world, 24 hours a day. All bug tracking data is stored in a centralized database, creating a searchable, sortable, historical archive from which development teams can identify urgent and related bugs. Defect Tracker also allows teams to create folders and share documents of any kind with team members. The document management feature allows teams to collaborate more effectively, uploading requirement documents, test plans, status reports and other documents.

Defect Tracker’s bug tracking software also manages your help desk by allowing your customers to submit support tickets directly from your web site. The look and feel of the support manager is fully controlled by your web master.

Defect Tracker sports a sophisticated reporting engine that provides a myriad of standard reports and allows your clients to create ad-hoc reports. For collaboration, Defect Tracker’s bug tracking software allows each user to decide what type of email alerts are received. Owners of bugs, customer requirements and test cases can be alerted as those items change. Team members can be alerted as items are assigned to them and management personnel can be alerted upon any change, if desired. Each team member has full control over the alerts they wish to receive from our bug tracking tool.